Renew Your Medicaid Benefits

Medicaid benefits must be renewed at least once every 12 months.

Eligible Medicaid members will receive a notice, online or by mail, the month before their renewal month. You must submit a renewal by the end of the renewal month or your coverage may be terminated. You can submit a renewal within 90 days after termination to have coverage reinstated back to the first of the month following termination.

Changes to your personal situation – for example, if you get a different job, if your family size changes, or if you move – may affect your eligibility for Medicaid. If that happens, a case worker must review your eligibility.

How Do I … Renew my Medicaid benefits?

  • Get Prepared

    • Whether you are renewing your benefits or appealing a case, make a note of any and all documents you send about your account. Be sure to note the time, date, and the name of the person you gave them to for your records.
    • If you have a disability that must be verified, be aware that the process may take up to 60 days.
  • Gather What You'll Need

    • Proof of citizenship for any new members of your household
    • The most recent pay stubs for anyone who works
    • Proof of any income you receive other than by working
    • If you stopped working, proof that your job ended
  • Fill Out and Submit Your Renewal

    You can renew your Medicaid benefits online, by mail, by phone or in person.

    • Renew Online
      • You can renew online through Georgia Gateway.
      • Sign in with your existing login information.
      • Fill out all of the required information and submit your renewal.
      • You will receive a notice when your renewal has been completed by DFCS, your case will remain open until then.
    • Renew by mail
    • Renew by phone
      • You can speak with someone about your renewal by calling 877-423-4746 (TTY: 1-800-255-0556 or 711) within the hours of 8 am and 2 pm, Monday through Friday
      • You will receive a notice when your renewal has been completed by DFCS, your case will remain open until then.
    • Renew in-person
  • Next Steps

    • Once the renewal has been completed you will receive notice through the mail.
    • Your coverage will remain intact while your renewal is being completed and your existing Medicaid cards will continue to be valid for each enrolled family member.
    • If you have any questions about your card or how to use it, call the Member Contact Center at (866) 211-0950.
    • If you believe you have been cut off from Medicaid in error or get a notice saying a service will not be covered, ask for a fair hearing right away. You have 10 days from the date shown on the notice to request a hearing and request to keep on getting services while you appeal. 
    • There is a hearing request form at the end of the notice you received. You can also call 877-423-4746 to ask for the hearing. After calling, follow up in writing within 15 days.

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